BODY LANGUAGE AS THE COMPETITIVE ADVANTAGE

• "The eyes are often called  “the windows of the soul” as they can send many different non-verbal signals.Usually someone makes eye contact at least half the time they are talking to you.
• If you notice them avoiding eye contact or looking down during a specific part of a conversation, they may well be lying.

COVERING MOUTH

"I'm not so sure of what I am saying.”

This gesture may occur in situations in which the person is lying, hiding certain information, overreacting or is not convinced of what he/she is saying.

Turning the body away, covering the face or mouth, a lot of fidgeting of hands or legs can indicate deception.

When a listener uses this gesture, it may signify distrust, uncertainty or doubt about things that were said.

When it is accompanied by widening of the eyes, it signifies surprise at what is being heard.

LOCKED ANKLES

Hands, legs, objects put in front of body to form a barrier (folding arms, crossing legs, etc).

As a rule it is difficult for most people to control their legs since they are far from the head. This is even difficult for those people who are extremely aware of body language.

LYING FACE-TO-FACE

According to Cornell University communications researchers, people are most likely to lie on the telephon  In fact, the researchers say, phone fibbing is even more likely than when people use e-mail, instant messaging or even speak face-to-face  "Some psychologists did not expect this. Lies makes us feel uncomfortable, and you would think we should be using media to reduce that discomfort, but that's not the case," says Jeff Hancock, Cornell assistant professor of communication.